Privacy Policy.

Information you provide directly, including when you use our Contact Us or Request a Quote forms, or contact us by WhatsApp, phone, or email:

• Full name
• Phone number
• Email address
• Property type and address, where relevant to a quotation
• Services requested and project details or message
• Photos you choose to upload for estimation purposes

Information collected automatically when you browse the Site:

• IP address, browser type, device type, and operating system
• Pages visited, time spent on the Site, and referring website
• Cookies and similar tracking technologies described in Section 4

We use the information we collect to:

• Respond to enquiries and provide quotations
• Schedule and deliver maintenance, MEP, fit-out, cleaning, pool, civil works, or shades and tents services
• Communicate about a service request by phone, WhatsApp, or email
• Improve our Site, services, and customer experience
• Understand Site usage through tools such as Google Analytics
• Comply with legal obligations under UAE law

Fixify General Maintenance LLC processes personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). We process information based on your consent when you submit a form or message us, to fulfil a service you have requested, or to comply with a legal obligation.

Our Site may use cookies and similar technologies to:

• Remember your preferences
• Understand Site traffic and usage patterns, including through Google Analytics
• Support the Google Maps integration used on our Contact page

You can disable cookies through your browser settings. Some Site features may not function properly if you do so.

We do not sell your personal information. We may share your information with:

• Our team and technicians, to fulfil your service request
• Service providers supporting our operations—including website hosting, analytics, WhatsApp Business, and email providers—under obligations to keep information secure
• Authorities, when required by UAE law or valid legal process

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including providing services, maintaining business records, and complying with legal, accounting, or reporting requirements under UAE law.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

Subject to the UAE PDPL, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, where applicable
• Object to or restrict certain processing
• Withdraw consent at any time, without affecting processing carried out before withdrawal

To exercise any of these rights, contact us using the details in Section 11.

Our Site and services are intended for businesses and adults arranging property-maintenance services. We do not knowingly collect personal information from children.

Our Site may contain links to third-party websites, including social-media platforms. We are not responsible for the privacy practices or content of those external sites.

If you have questions about this Privacy Policy or how we handle your data, contact us:

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.